Thank you for choosing ExoTherapy for your cosmetics needs. We are dedicated to ensuring a smooth delivery process for our valued customers. This policy outlines important information regarding the delivery and shipping of your orders.
Order Processing:
- All orders are processed within 7 business days upon receiving payment verification.
- Please ensure that the shipping address provided is accurate and complete as we will not be responsible for any delays or additional charges due to incorrect or incomplete addresses.
Shipping Methods and Timeframes:
- Domestic orders: 1-3 business days.
- International orders: 3-5 business days (may vary depending on the destination country and customs clearance).
- During peak holiday seasons or in situations beyond our control (e.g., natural disasters, strikes, etc.), there may be delays in delivery. We appreciate your understanding during such circumstances.
- Due to legal restrictions and safety concerns, certain products may have shipping limitations or regulations in specific regions or countries. We apologize for any inconvenience caused if we are unable to deliver certain products to your location.
Shipping Costs:
- Shipping costs are calculated based on the total weight of your order, shipping method selected, and the destination address.
- The exact shipping charges will be displayed during the checkout process before payment confirmation.
- If a package is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal to accept the package, additional shipping fees may apply for reshipment.
Tracking Your Order:
- Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
Customs, Duties, and Taxes:
- For international orders, please be aware that customs duties, taxes, and fees may be applicable upon delivery. These charges are the responsibility of the recipient and are beyond our control. For more detailed information, kindly reach out to the customs office in your local area.
Order Status and Support:
- You can check the status of your order by contacting our customer support team at info@exotherapy.eu
- In the rare event of a lost or damaged package during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.
- If you encounter any issues or have questions about your order, our support team will be happy to assist you.
Exolitus, UAB retains the authority to alter or update this shipping policy whenever necessary. Any modifications will take effect immediately after the revised policy is published on our website.
Should you have any further inquiries or need additional details, please feel free to reach out to our customer support team.